FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you provide warranties or replacements?
- Yes. Manufacturing defects are covered; we’ll repair, replace, or refund.
- Backed by our 30-day, no-questions asked. Free returns - Australia-wide!
Do you provide Free Shipping?
Yes! All our orders include FREE SHIPPING Australia-wide!
Do you offer Free Returns?
Yes! Absolutely! If you are not satisfied with the product, you can return to us for free! No questions-asked!
What’s included in the box?
- Programmed NFC Cards with printed unique QRs or NFC Stand, depending on the order.
Orders
Below are some of are common questions about orders on our Products.
What’s included in the box?
- Programmed NFC Cards with printed unique QRs or NFC Stand, depending on the order.
Products
Below are some common questions about our Products.
Which types of Products do you offer?
We have broad range of Products.
You can see our offer here:
https://excelmybusinessreviews.com.au/collections/all
What materials and finishes are available for the cards?
- Materials: Premium PVC
- Finishes: Gloss
What’s the scan/tap range and speed?
- NFC tap range: 0 - 4 cm; opens in ~ 0.5 - 1.5 seconds on most modern phones.
- QR: Instantly scannable via native camera apps; works at typical arm’s-length distances.
What NFC chip types do you use?
- Default: NTAG213 or NTAG215 for broad compatibility and reliability.
- All chips are read-only lockable after programming for content integrity in order to be consistent with the QR Code that is printed on the NFC Cards, ensuring maximum compatibility. We also lock the NFC tags into the NFC Cards as read-only after programming. This makes it harder for third party to put their own data.
Are the NFC cards waterproof and durable?
- PVC cards are water-resistant and built for daily carry.
- All printing is high-resolution and designed to withstand regular use; protective lamination available.
Tell me about the NFC Stands and NFC Cards - what are they used for?
- Desktop/counter stands for checkouts, reception, events, and tabletops.
- Customers tap or scan to view menus, follow social pages or leave reviews.
- Materials: Acrylic.
Do the NFC Cards include both NFC and QR?
- Yes. Our NFC Cards ship with a programmed NFC tag and a printed QR code pointing to the same destination, ensuring maximum compatibility.
- For now, our NFC Stands use only the NFC Technology.
General Questions
Below are some common General questions about our Products.
What are NFC cards and how do they work?
- NFC (Near Field Communication) cards let smartphones open a link with a tap - no app required.
- Each card can be programmed with a URL, landing page, menu, or any web destination.
- We also print a unique QR code on each card for scan-to-view access and added compatibility.
Can every card have a unique QR code?
- Yes. We encode NFC and print a matching unique QR on each card.
- Variable data printing supports names, titles, emails, employee IDs, Logos, and more.
Do you offer dynamic (editable) links?
- No, we offer programmed QR Code to your UNIQUE URL. It’s your UNIQUE QR Code that links to your Google Page, Website, Facebook Page or Instagram Account. In this way it is harder for third party to put their own data.
Which phones are compatible?
- NFC: Most modern iPhones (XS and newer) and Android phones with NFC enabled.
- QR: Any smartphone with a camera.
- Older or NFC-disabled phones can still use the printed QR code.
Can you pre-program the NFC and test the links?
- Yes. We program links per your data file and verify both NFC and QR for each unit.
What customisation options do you offer?
- Color printing front and back
- Branding on NFC cards (printed)
- Variable data (names, roles, unique IDs, Company Names, Logos unique QR codes), practically anything that you need.
Are there security features?
- We lock the NFC tags into the NFC Cards as read-only after programming. This makes it harder for third party to put their own data.
What if a phone doesn’t read the NFC?
- Ensure NFC is enabled (Android) and tap near the phone’s NFC antenna area.
- Use the printed QR code as a universal fallback.
- Still stuck? Contact support - we’ll troubleshoot or replace if there’s a hardware issue.